The calls you can't get to
When the heat hits, the phones explode. The first heat wave of the summer can lift a shop's daily revenue about 90% over a normal summer day.1 But the calls don't wait for business hours. In June, 14.1% of calls to residential HVAC shops come in after hours, with the biggest share between 5 and 9 p.m.2 In June 2022, HVAC shops booked 38% of their calls.3 And 82% of people say they'll call a competitor if you don't answer.4
You can't hire CSRs for three months a year. An answering service takes a message. It doesn't book the job, and it can't tell a dead compressor from a dirty filter.
An AI front desk picks up every call your team can't. Overflow, nights, weekends, the first cold snap. It knows your service area, your trip fee and your hours. It sorts the calls: a no-cool with a senior at home goes to the top. A tripped breaker or a clogged filter gets solved by text, no truck rolled. Real jobs get booked straight into ServiceTitan, Housecall Pro or Jobber. Every missed call gets a text back in seconds.
The heat wave becomes your best week, not the week you turn people away. Your CSRs take the calls they can. AI catches the rest.